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Phone Line
How Long To Order A New Business Phone Line?
HOW LONG DOES IT TAKE WHEN ORDERING NEW BUSINESS PHONE LINES?
Many Business Phone customers want to order new lines and are looking for information on what they need and how long it takes to get new phone lines installed. There is a guide on installing Australian Business Phone lines here.
Most Small Business in Australia run with PSTN Business Phone Lines. These are the same type of lines that are installed in residential applications. Another Term for this type of Telephone line is POTs or Plain Old Telephone service. The other types of Lines available are ISDN 2 and ISDN 10/20/30 Phone lines.
When ordering PSTN business phone lines services there are 3 basic types of charge levels in Australia. An in Place Line is an existing but disconnected Business Phone service that just requires reactivating at the exchange and this is the cheapest connection type. The next level of Business telephone connection is an In Place Line that requires a Technician Visit. This means Telstra reactivate the line at the exchange but for some reason the service requires a site visit. The third type is a New Business Phone Line Connection, which is an entirely new Telephone line.
Line Hunt allows Business Phone lines to hunt from one to the other when busy or unanswered and can be added to 2 or more PSTN Business Telephone Lines. Connection time frames vary, but an In Place line will usually be 2-5 working days while and new Business Phone Line will typically take 3-10 working days in Metro areas. For new Business Telephone Lines in Regional areas usual add 1-2 days on these times and remote can add another 5-10 working days. Costs to install PTSN Business Phone lines are between $90 & $400 per line or can be free on 24 Month agreements.
ISDN 2 Business Phone lines come in pairs of 2 lines and can be added to in groups of 2 lines at a Time. ISDN 2 Telephone Line are digital lines, that when combined with a business PABX Phone system, provide greater functionality. Digital Phone lines also provide better voice quality than PSTN. Line Hunt can be added to ISDN 2 Phone lines but requires at least 2 X ISDN 2 services to function.
ISDN 2 normally takes 15 working days to install. Cost to install ISDN 2 is between $300 & $360 per ISDN 2 service, or can be free on 24-month agreements. More Detail on ISDN 2 Business Phone Lines is here.
ISDN 10/20/30 is the larger Primary rate ISDN service that allows for 10, 20, or 30 Business Phone lines at a time. Larger companies that require 10 or more simultaneous calls taking place usually use ISDN 10/20/30 Phone lines.
Installation of ISDN 10/20/30 telephone lines can take 20-40 days with Powertel or 40-60 days with Telstra, as there is a comprehensive amount of work required to install these Business Phone Services. Detail on ISDN 10/20/30 Phone line installations is here. Cost to install ISDN 10 start at around $1200 and go up to $3500 for ISDN 30. Free connections are available on ISDN Business Phone lines on 24 & 48 Month agreements.
About the Author
Managing Director of Telaustralia an Australian Business Phone Company
I have two phone lines in my house. How do I switch the jacks from one line to another myself?
I just moved into a new house that has 10 phone jacks. When the phone service was turned on, the only activated jack was in the kitchen - not a convenient location. Apparently, since there were two lines previously in my place, SBC activated the one that was most recently shut off. I called SBC and they said that I could either pay them to come out and fix it by switching the active line over to the other jacks, or I could find the junction box and switch the lines myself. Any idea how to do this?
There should be a box outside of your house specifically for the phone lines. All you have to do is be sure the main line that you use is the only one plugged into the box.
Manuel De La Mare on the phone - Line Out with Dor Dekel - 17 Jun 2011